We have tried our best to make this as simple, easy to understand, digest as possible so please
make sure you have read and understood all the sections that you may have concerns about.
Please reach out to us on 02038429314 for any clarifications on any points.
Eligibility to Order:
To be eligible to purchase products on our Website you must:
Register by providing your real name, phone number, e-mail address along with exact house/flat
number with post code (or the other requested information at the time of registration).
Delivery address should be in the UK except for Scottish Offshore (KW15-17, ZE, HS, PA20,
41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT),
Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.
Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Payment & Security Information:
All prices are exclusive of VAT (where applicable) at the current rates and are correct at the
time of entering the information onto the system.
The total cost of your order is the price of the products ordered plus delivery (if any).
You confirm that the paypal account or credit or debit card that is being used is yours. All
credit/debit cardholders are subject to validation checks and authorization by the card issuer. If
the issuer of your payment card refuses to or does not, for any reason, authorize payment to us,
we will not be liable for any delay or non-delivery.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of
your order and payment secure but, in the absence of negligence on our part, we cannot be
held liable for any loss you may suffer if a third party procures unauthorized access to any data
you provide when accessing or ordering from the Website.
Delivery & Access Details:
Note: We do not deliver outside mainland UK including Scottish Offshore (KW15-17, ZE, HS,
PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland
(BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.
Within UK there will be a delivery charge depending on the Post Code. All the items if available
can be delivered within London.
We only deliver Monday to Saturday, excluding Bank Holidays.
Your order will be delivered anytime between 7am and 11pm.
Please make sure we have the correct contact details (mobile and landline) as our delivery
carriers will attempt delivery even if they have been unable to reach you. Any failed delivery will
incur a £60 failed delivery fee.
Your order will be delivered to your door unless you have paid for our premium delivery service.
In which case your order will be delivered to your room of choice providing there is sufficient
Product Damage or Loss:
You must note any packaging or product damage clearly on the delivery note (do not sign it
unchecked) as we cannot accept liability for any damage reported to us at a later date.
We will require photos (via email, text, or post) showing the damage or fault before we can
determine the best course of action.
Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer
to your address.
If you are out when the furniture restorer calls we will rearrange another visit however there will
be a charge for this.
Risk of damage to or loss of the products shall pass to you upon delivery.
Your order will only be dispatched when every item is available. This means that the expected
delivery date will be that of the longest lead-time item.
Once a delivery date has been booked you must be able to take delivery on that day. Orders
can be loaded on to the delivery vehicle up to 2 days before delivery and cannot be unloaded
until all deliveries have been made. For this reason, any changes to delivery must reach us at
least 3 working days before your planned delivery date otherwise there will be a £60 failed
delivery fee payable before we can re-arrange delivery.
For security reasons a signature is required upon receipt of your order. If no one will be
available to sign for your delivery please supply an alternative address.
If you are out when we attempt delivery your order will be returned to our warehouse and a £60
failed delivery fee will be payable before we can re-arrange delivery. If you decide to cancel the
order instead of have your order re-delivered then the £60 fee will be deducted from your
You must check there is suitable access to your delivery address and that we can deliver your
item/s of furniture. This includes access and parking for a large delivery vehicle and access
through your home to get your order into its intended room. Any refunds due to access and/or
size issues will have a £60 failed delivery fee deducted.
Note: Our drivers will deliver up to the ground floor providing there is suitable and safe access.
Beyond this it’s at the driver’s discretion. Please call us on 02038429314 if you have any
queries or concerns about this.
Finally, we work hard to keep our delivery promises however delays can occur that are outside
our control. We will not be liable for any late or missed delivery.