Return & Refund

You can let us at the time of delivery that you wish to return your item/s. In this instance a
collection will be arranged for the item/s to be returned to our warehouse.
Items must be returned in their original packaging and in a perfect and saleable condition. You
will then be refunded minus the £60 collection charge within 15 days.
Important: Sometimes our delivery drivers remove packaging in the lorry so we don’t bring in
potentially dirty boxes. If you think you might return any item please be sure to ask for all the
packaging.
Items returned to us without their original packaging or not in a perfect and saleable condition
will not be refunded and you will be asked to collect from a designated warehouse.
Mattresses, pillows, sofas and sofa beds cannot be returned once they have been opened for
Hygienic Purposes.
To avoid items being returned you must check there is suitable access to your delivery address
and that we can deliver your item/s of furniture. This includes access and parking for a large
delivery vehicle and access through your home to get your order into its intended room.
Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.

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